PRIVACY POLICY
Your privacy is a priority for CARBODEM.
In this regard, we undertake to respect the personal data of our customers, prospects and online users (hereinafter “you”), to treat them with the greatest care and to ensure the best level of protection in accordance with the 2016 Regulation. / 679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter “GDPR”) and any applicable national law.
We explain below what data we collect, process and use on our website and for what purposes we do it; we also inform you about your rights and the means to exercise them.
We always collect, process and use your data in compliance with national and European data protection regulations. If your personal data is used for purposes that require your consent, we will always ask for your consent before processing begins. Please note that some of our services require the processing of personal data. Unless otherwise specified, this privacy policy applies exclusively to our use and processing of personal data.
1 Who is responsible for the use of your data as part of your relationship with our services?
The data controller for your personal data is CARBODEM LTD, with registered office at Perleberger Straße 42, 10559 Berlin, Germany. CARBODEM has appointed a data protection officer. In particular, he is independently responsible for ensuring the internal application of the rules for the protection and management of your data and for working with the supervisory authorities.
Here is his contact details: privacy@carbodem.com
What data do we collect about you, for what purposes and on what grounds?
You can visit our website and obtain information without providing any personal data. When you visit our website, no personal data that could be traced back to you is recorded – you remain in principle anonymous. The data transmitted by your Internet browser when loading a new page, such as the date, time spent on the page or the name of your Internet service provider, are used by us without reference to persons.
We collect personal data that you voluntarily provide when you visit our website, for example when booking or ordering our services, creating a user account or subscribing to our newsletter. Below you will find the purposes of use with the corresponding legal basis, as well as information about the personal data that we collect and process:
Management of the pre-contractual relationship with potential customers
On our website you can, among other things, get an offer for our moving services. In this context, we ask you to tell us what are the addresses between which the move must take place and the date of the move. We also ask you for your first and last name, your telephone number and your e-mail address. As soon as we receive this information, we will make you an offer. We may also contact you by phone or email to discuss the offer in more detail. If you decide to follow up on our offer, we will use the data transmitted to process your reservation or order. If you decide not to follow up on our offer, we will not keep your personal data.
The basis for the use of your data is the execution of a pre-contractual measure (article 6.1.b) of the GDPR)
Management of the reservation and ordering of services
When you book or order moving services with our company, we need your first and last name, the addresses between which the move is to take place, your email address, your telephone and / or fax number. and your bank / credit card details as well as any previous reservations. If you have already registered on our website with a user account, we may use existing data. Otherwise, we ask you to provide the required data when booking or ordering.
In order for us to be able to provide you with the service that you have booked or ordered from us, we need information on the addresses between which the move is to take place, your
identity and how we can contact you (e-mail and telephone). We send you a confirmation of your booking / order to the email address you provided us. We need information on the payment method. Your bank or credit card details will not be stored with us once the transaction is completed.
If you have made payment after the completion of your move, we will retain your personal data for the purposes of fulfilling our legal obligations (e.g. accounting obligations) and our obligations to you as the buyer.
Facilitation of the reservation and / or order process
When you register on our website with a user account, your personal data is stored to make a reservation or order for our services faster and easier in the future. This gives you access to additional services, including the ability to leave comments.
When registering with a user account on our website, we ask you to provide your first and last name, address, e-mail address, telephone and fax number and date of birth. If you are registered on our website, we also record the history of your reservations. By providing this personal data, you facilitate the process of booking or ordering our services.
The storage of your personal data is based on our legitimate interest (article 6.1.f) of the GDPR) and justified in facilitating your future reservations or orders for our services. We have weighed the interests and limited the amount of information about you processed by us to what we deem necessary.
Your personal data will be kept as long as you have an active user account with us. We reserve the right to delete user accounts that are no longer in use as well as the data associated with these accounts.
Direct marketing and newsletter sending
If you are interested in our company, you can sign up to receive our newsletter. For this we need your email address. By providing us with your email address, you agree that we will send you our email newsletter with information about CARBODEM and offers from our partners.
The legal basis for the processing of your personal data is your consent (article 6.1.a) GDPR).
You can revoke your consent at any time by unsubscribing from the newsletter. The easiest way to do this is to follow the instructions at the bottom of the newsletter or send a message containing the revocation of your consent by e-mail to info@carbodem.fr or by post to CARBODEM LTD, Perleberger Straße 40, 10559 Berlin, Germany.
Organization of competitions
CARBODEM may also be required to offer contests. The data of participants in a competition are processed by CARBODEM in order to ensure the smooth running of the Competition, in particular to contact the winners and hand them their prize efficiently and quickly in the event of a win.
The legal basis for the processing of your personal data is the execution of a contract concluded with you (Article 6.1.b) of the GDPR), in this case a contract for participation in a competition.
The data processed are as follows: Personal identification data (Name, first name, e-mail address; in the event of victory, the postal address); Electronic identification data (IP address, cookies, connection record)
Website statistics and analysis
We use cookies to analyze user behavior and to evaluate and improve our range of services according to the needs of our users. For more details, please refer to point 4 “Cookies”.
Management of complaints and disputes
We have a legitimate interest in processing personal data for the defense of our interests, in particular but not exclusively in the context of disputes or legal action (Article 6.1) f. of the GDPR).
The data processed in this regard are as follows: All data from the various purposes; characteristics of the dispute; date, nature, reasons, amounts and possible staggering of sentences; comments relating to the description and follow-up of the procedure.
Who do we share your personal data with?
As part of our business, we may share your personal data. Of course, we always do this in such a way as to guarantee optimal protection of your personal data.
Sharing your personal data with service providers, subcontractors
ts or other third parties
In order to pursue the purposes of using the data described in points 2, CARBODEM entrusts certain processing tasks to third parties called “subcontractors”. CARBODEM may also, in certain cases, communicate your data to service providers and / or contractual and commercial partners who may intervene in the context of the aforementioned processing of personal data and may thus have access to your personal data.
Sharing your personal data with joint data controllers
In the context of the use of a “CARBODEM” page on Facebook, the data is processed jointly by Facebook and CARBODEM.
Sharing your personal data with public authorities
We may share your personal data in response to legal requests, including to meet national security or law enforcement requirements (such as tax, customs or other authorities)
Sharing of your personal data as part of a transaction
We may share your personal data with buyers or sellers in connection with a transaction such as a merger, acquisition, consolidation or sale of assets.
Use of cookies
We use so-called cookies to make browsing and using our website as user-friendly as possible. Cookies are small text files that are stored on your hard drive when you visit our website and which identify you when you return to it. Cookies are also used to track visitor preferences, which helps optimize the design of our website. In this way, we can adapt the contents of our website to your individual needs and thus improve our offer for you. The cookies we use do not store personal data and cannot be associated with you.
We also use cookies from third-party providers. This means that some cookies on our website come from companies with which we cooperate and to whom we pass information. These cookies are normally used for the placement of advertisements and for statistical purposes on the website. The information collected is based, for example, on your use of the website, your language settings and your choice of browser, but not on your direct personal data, such as your name or address.
You can deactivate the option to save these cookies at any time in your browser settings and delete existing cookies. Our website is accessible to all users, although the use of cookies is not permitted. By refusing the registration of cookies, certain functions of the website cannot be used without restrictions.
Our Use of Third Party Provider Services
Collection of data for analysis and statistics
We use the following services to collect and store data on this site: Google Analytics, Hotjar, New Relic and Optimizely. These are web analysis services provided by Google Inc, Hotja Ltd, New Relic Inc. and Optimizely Inc. When using our website, user profiles with usernames are created in the respective analysis services. User profiles are used for the purpose of analyzing user behavior and evaluating and improving our range of services according to the needs of our users. To do this, cookies can be used. User profiles are not associated with the personal data of the person behind the username, unless the data subject gives their express consent to do so. You can contact us at any time and notify us of your opposition to the collection and storage of data for the purposes of analyzing the use of the site by e-mail to info@carbodem.fr
You can also prevent the collection of information about your use of the site by changing your browser settings.
Google analytics
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies which are stored on your computer and which allow an analysis of your use of the website. The information about your use of the website generated by the cookies is generally transmitted and to Google servers in the United States where it is stored. IP anonymization is activated on this website, which means that we collect your IP address, but it is shortened before it is transmitted to Google. Full IP addresses are only transmitted within
s exceptional cases to one of Google’s servers in the United States where they are shortened. A truncated IP address cannot be traced back to the data subject and is not considered to be part of personal data.
Google uses the information transmitted to it on our behalf for the purposes of analyzing your use of our website to compile reports on website activity and to provide us with other services relating to the use of the website. web and Internet.
The IP address transmitted by your browser via Google Analytics will not be combined with other data by Google. You can prevent the storage of cookies by configuring your browser accordingly; however, we draw your attention to the fact that you may not be able to use all the functions of this website without restrictions. In addition, you can prevent Google from collecting the data generated by the cookie about your use of the website (including your IP address) and prevent Google from processing this data by downloading and installing the following browser plug-in: http: //tools.google.com/dlpage/gaoptout?hl=fr.
You can also prevent Google Analytics from collecting your data in the future when you visit our website by clicking on the following link. An opt-out cookie is set to prevent the collection of your data in the future when you visit this website: Disable Google Analytics.
Hotjar Web Analytics
This site uses the services of Hotjar Web Analytics. Hotjar uses cookies and can record mouse clicks, mouse movements and scrolling activity. Hotjar collects information about the country you are in, the device you use when you visit the website, the operating system and browser you use, the pages you have visited and the actions that have been taken. executed. Hotjar does not collect payment information and does not track your user behavior on sites that do not use Hotjar services. Hotjar’s processing of data relating to your use of this website is governed by Hotjar’s terms and conditions and policies. For more information on this, please click here.
What are your rights and how can you exercise them?
You will find below a summary of your rights with a description of how to exercise them.
The right of access
You can ask us to access all of the following information about:
The categories of personal data that we collect about you;
The reasons why we use them;
The categories of persons to whom your personal data have been or will be communicated and in particular persons who are located outside Europe;
The length of time your personal data is kept in our systems;
Your right to ask us to correct, erase your personal data or limit our use of your personal data and the right to object to that use;
Your right to lodge a complaint with a European Data Protection Officer;
Information regarding its source when we have not collected your personal data directly from you;
How your personal data is protected when it is transferred to countries outside of Europe.
The right to rectification
You can ask us at any time to correct and / or update your personal data.
The right to erasure
You can also contact us at any time to ask us to delete the personal data that we process about you, if you find yourself in any of the following cases:
Your personal data are no longer necessary for the reasons for which they were collected or otherwise processed;
You have withdrawn your consent on which the processing of your personal data by CARBODEM is based;
For your own reason, you consider that one of the treatments pursued infringes your privacy and causes you excessive damage;
You no longer wish to receive commercial solicitations from us; Your personal data is not processed in accordance with the GDPR and applicable national law;
Your personal data must be erased to comply with a legal obligation which is provided for by European Union law or by national law to which CARBODEM is subject;
The right to restriction of processing
You have the right to ask us to limit your data, that is to say marking (for example, a temporary movement of your data to another s
processing system or blocking your data making them inaccessible) of your stored personal data, in order to limit their future processing.
You can exercise this right when the accuracy of the data in question is contested;
Your personal data is not processed in accordance with GDPR and applicable national law;
The data are no longer necessary to achieve the purposes initially planned but cannot yet be deleted for legal reasons (in particular for the establishment, exercise or defense of your legal rights);
The decision on your opposition to processing is pending.
If processing is limited, your personal data will no longer be subject to any processing without your prior consent, except for their retention (storage).
Your personal data may nevertheless still be processed for the establishment, exercise or defense of legal claims, or for the protection of the rights of another legal or natural person, or for important reasons of public interest in the ‘Union or Member State.
In the event that the processing of some of your personal data is restricted, we will keep you informed when the measure will be lifted.
The right to object
You have the right to object to our processing your donations
personal births if for some reason you know
Consider that any of the treatments pursued infringe your privacy and cause you excessive damage.
You can in no way prevent us from processing your data: if the processing is necessary for the conclusion or performance of your contract. For example,:
your data must be processed in order to deliver the service ordered;
whether the processing has been required by law or regulation;
if the processing is necessary to establish, exercise or defend legal claims.
You can object to the use of your personal data for the purposes of commercial solicitations, and in particular, advertising actions.
You can also object to profiling insofar as it is linked to such solicitation (for example, when we send you personalized content)
The right to portability
This right offers you the possibility of more easily controlling your personal data yourself and more precisely: to retrieve your personal data which is processed by us, for your personal use, and to store them on a device or a private cloud for example. to transfer your personal data from us to another company, either by you or directly by us, provided that this direct transfer is “technically possible”.
This right covers both your data actively and consciously declared, such as your data provided to create your online account (eg email address, username, age) and the information collected by CARBODEM.
The right to lodge a complaint
If you consider that CARBODEM is not processing your personal data in accordance with the GDPR and applicable national law, please contact us first. If our response is not sufficient for you, you have the right to lodge a complaint with:
The data protection authority of the European country in which you normally reside,
or
The data protection authority of the European country in which you work,
or
The data protection authority of the European country in which the GDPR violation was committed.
In France, this is the National Commission for Informatics and Freedoms (“Cnil”).
How to exercise your rights?
To exercise your rights, all you have to do is send your dated and signed request accompanied by a photocopy of both sides of your identity card by e-mail (privacy@carbodem.com) or by post (CARBODEM GmbH, Perleberger Straße 42 , 10559 Berlin),
Do not forget to specify the subject of your request and, in the event of a request sent by mail, to indicate the address to which we must respond.
A response will then be sent to you within one month of receipt of the request.
This period may be extended by two months in the event of a request requiring in-depth research or in the event that CARBODEM receives too many requests.
How long do we keep your personal data?
CARBODEM has determined precise rules concerning the retention period of your personal data.
This duration varies according to the different objectives and must take into account any legal obligations to keep some of your data.
You will find below the list of purposes as well as the retention periods:
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Purpose of processing
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Management of pre-contractual relationships with potential customers
Management of the reservation and ordering of services
Facilitation of the reservation and / or order process
Direct marketing and newsletter sending
Organization of competitions
Management of complaints and disputes
Retention period
If you do not follow up on our offer, the data will not be stored.
The data will be kept for a period of 5 years from the order.
Your personal data will be kept as long as you have an active user account with us.
The retention period is 3 years from the last action / reaction on the part of the person concerned.
The data will be kept for a period of 5 years from the end of the competition
The data will be kept for a period of 5 years from the order, or until the end of the dispute.
Are your personal data transmitted abroad?
For the requirements of certain processing, certain data is transferred outside the European Economic Area.
We transfer your personal data and / or grant access to it to a subcontractor, service provider or third party located in non-member states of the European Economic Area only when:
– it is located in a state which ensures an adequate level of protection by virtue of an adequacy decision taken by the European Commission;
– appropriate safeguards have been implemented in accordance with GDPR, such as:
– the signing of standard contractual clauses adopted by the European Commission for the transfer of personal data to processors established in third countries (2010/87 / EU);
– the use of binding corporate rules approved or;
– the application of an approved code of conduct.
Any transfer of personal data to a country outside the EEA will cease immediately if the adequacy decision or any other equivalent guarantee on which such transfer is based is invalidated or if the conditions are no longer met.
To obtain more information and / or a copy of the guarantees taken, simply send us an email at privacy@carbodem.com indicating your name, first name and in the subject line “transfers outside the EU: personal data”. Do not forget also to specify in the body of your e-mail the exact information you wish to obtain
Applicability of this Charter
Unless otherwise specified, this privacy policy applies exclusively to our use and processing of personal data.
Please note: If you pass data on to third parties, for example to suppliers, on our website or on other websites, your data may be used for other purposes. When you use the services of third-party providers, their terms and conditions and privacy policies apply, without CARBODEM having to review them.
We recommend that you find out how these providers handle your data before using their services and disclosing your personal data. Remember that by clicking on an external link, you will be redirected to the website of another Internet service provider.